Refund and Returns Policy
At Peter Hunt, we want you to be completely satisfied with your purchase. If for any reason you wish to return an item, you may request a return within 14 days of receiving your order.
Returns
To be eligible for a return, items must be unworn, unused and in their original condition, with all original packaging and accessories included.
Shoes should only be tried on indoors and on a clean, soft surface to avoid marking the soles or damaging the leather.
To request a return, please contact us at customercare@peterhuntco.com, quoting your order number and the item(s) you wish to return. We will provide you with the necessary return instructions.
Please do not send any item back before contacting us.
Unless the item is faulty, damaged or incorrectly supplied, the customer is responsible for the direct cost of returning the goods. We recommend using a tracked and insured shipping service, as Peter Hunt cannot be held responsible for returned parcels lost or damaged in transit.
Refunds
Once your return has been received and inspected, we will notify you of its approval.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
For customers exercising their statutory right of withdrawal, the original standard delivery charge will also be refunded where required by applicable law. Any additional cost resulting from choosing a delivery method more expensive than our standard delivery option is non-refundable.
We reserve the right to reduce the refund where returned goods show signs of use or handling beyond what is reasonably necessary to inspect their nature, characteristics and fit.
Exchanges
If you require a different size, please contact us at customercare@peterhuntco.com within 14 days of receiving your order.
Exchanges are subject to product availability. Where a direct exchange is not possible, we may ask you to return the original item and place a new order.
Hand-Painted & Personalised Products
Some Peter Hunt shoes and accessories are individually hand-painted and may therefore display subtle variations in tone and finish. These variations are part of the handcrafted nature of the product and do not constitute a defect.
Products made or modified specifically to a customer’s individual specifications, including bespoke colours, personalised finishes or other customisations expressly requested by the customer, cannot be returned or exchanged except where they are faulty or do not conform to the order.
Standard Peter Hunt hand-painted products offered as part of our regular collection are not considered personalised solely because they are hand-painted and remain subject to our standard returns policy.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at customercare@peterhuntco.com, including your order number and, where appropriate, photographs of the issue.
Where the item is confirmed to be faulty, damaged or incorrectly supplied, Peter Hunt will arrange the appropriate replacement, repair or refund and will cover the reasonable return costs in accordance with applicable consumer law.
Return Period
You must notify us of your decision to return an eligible item within 14 days of receiving it. Once you have notified us, the goods must be returned without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw.
Contact
For all returns, exchanges and refund enquiries, please contact:
Peter Hunt
Email: customercare@peterhuntco.com
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