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Returns

RETURNS AND EXCHANGES

If there is any issues with the sizing or some other causes for dissatisfaction, there is a time of 30 days from the date of delivery to return the product.

Special Patina Shoes that are completely customized and personalized for each customer are not eligible to be returned or exchanged.

  • The product must be unused and unworn. Any items returned in non-resellable condition will be returned to sender.
  • The product must be returned in the same conditions that arrived and with the original packaging (PETER HUNT box + PETER HUNT cloth bags + shoehorn). If a purchase has been made through a promotion that includes a free gift, this should be returned together with the purchase. If the original box is not in good condition, a suitable box of a similar size and shape should be used to transport the merchandise.
  • All returns must be sent to our Central Office within 30 days of the original purchase.
  • The purchaser will not be reimbursed for the initial costs of the shipping in any case.
  • If you wish to return a product you should contact costumercare@peterhuntco.com.

Once the items are received in our warehouse and checked they have been returned in a good condition, we proceed to refund the purchase price.

The refund of the full amount is made to the same credit card that was used to pay for the purchase or the specified bank account, depending on the method of payment originally used.

The direct cost of returning the products is covered by the customer, except in the case of a manufacturing defect. In that case PETER HUNT will assume the shipping costs for the return. The maximum cost of return assumed by PETER HUNT is the equivalent to the shipping costs according to our tariffs.

We do not accept deliveries carriage forward.

If the return is chargeable to PETER HUNT (i.e. the product is defective or it is not what was ordered) we will pay the costs of the return within 10 working days. However, if the product is returned for a different reason (i.e. the product fits correctly but is not to your liking), the cost of the shipping and the return will be charged to the customer and excluded from the cost of the merchandise.

In the case of exchanges, the purchaser is responsible for the shipping costs of sending the items back to our warehouse. Once we have received the returned item/s, we will send out the new model/size at our expense, bearing in mind that the customer will have to wait around 10 working days as this is the time needed to make the new model chosen by the customer.

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